Empowering Your Business with Expert Virtual Assistance
"Your Trusted Partner for Seamless Administrative and Customer Support"
Mary Afolabi is a dedicated freelance virtual assistant offering affordable, flexible, and professional support for small businesses. From customer service to data entry, email management, and social media, I help streamline operations so you can focus on growth.
Expert Virtual Assistance
"Your Trusted Partner for Seamless Administrative and Customer Support"
Mary Afolabi is a dedicated freelance virtual assistant offering affordable, flexible, and professional support for small businesses.
About Us
About Mary Afolabi – Your Virtual Assistant Expert
With 15+ years of experience in customer service, administrative support, and e-commerce, I specialize in providing tailored solutions for small businesses. My goal is to simplify your workload and enhance productivity through reliable and efficient virtual assistance. I have a BSc in Business information systems an IT,
- 100% Happy Clients
- Timely Project Completion
- Transparent Pricing
I trust her completely with my business operations. She’s a fantastic virtual assistant, always reliable, efficient, and goes above and beyond to deliver exceptional results.
OUR SERVICES
Comprehensive Services for All Your Heavy-Duty Needs
Customer Service Support
Handle inquiries, resolve issues, and ensure satisfaction through phone, email, or live chat. Professional support to enhance business reputation and build lasting client relationships.
Email Management
Organize, filter, and respond to emails efficiently. Prioritize important messages and maintain a clutter-free inbox for seamless communication and workflow.
Market Research
Conduct research to gather insights and trends. Analyze data and provide actionable recommendations to support informed business decisions.
Live Chat Support
Offer real-time assistance to customers. Handle inquiries, provide product information, and resolve issues promptly for a seamless customer experience.
Handling Enquiries
Manage customer queries professionally. Provide accurate and helpful responses via email, phone, or chat to ensure customer satisfaction.
Staff Onboarding
Facilitate smooth onboarding for new employees. Prepare documentation, coordinate training, and ensure new hires are well-integrated into your team.
Booking Customer Appointments
Schedule and manage appointments efficiently. Handle calendars, send reminders, and coordinate follow-ups to keep your schedule organized and customers satisfied.
Live Chat Support
Offer real-time assistance to customers with a personal touch. Handle inquiries, provide product information, and resolve issues promptly for a seamless, efficient, and positive customer experience.
Appointment Management
Efficiently schedule and manage customer appointments. Handle calendars, send reminders, and avoid conflicts to ensure a smooth and organized workflow for your business.
MY BOOK
'HEARTFELT SERVICE: BUILDING BONDS BEYOND TRANSACTION
In today's fast-paced world, customer service is more than just a transaction—it’s an opportunity to create lasting connections. Heartfelt Service dives deep into the art of exceptional customer engagement, revealing how businesses can turn first-time visitors into lifelong customers.
Through real-world examples, insightful strategies, and a focus on human connection.Mary Labi explores the vital role of staff, leadership, and company culture in delivering extraordinary service. Whether you're an entrepreneur, manager, or frontline employee, this book equips you with the tools to:
Elevate the customer experience through meaningful interactionsFoster loyalty by going beyond basic service expectationsHeartfelt Service is your guide to building trust, strengthening relationships, and creating a customer experience that leaves a lasting impact. Ready to redefine service excellence? This book is your blueprint.Thank you for buying and reading this book, please kindly leave a review.
QUESTIONS & ANSWERS
See Frequently Asked Questions
This section provides answers to common queries about our services, processes, and policies, offering visitors valuable insights and clarity on various aspects related to our offerings.
I provide customer service, email management, data entry, live chat support, appointment scheduling, social media management, flight bookings, and e-commerce support for small businesses.
I manage inquiries via phone, email, or live chat, providing prompt, accurate, and professional responses to ensure customer satisfaction and seamless communication.
Yes, I create, schedule, and monitor engaging content across social media platforms to boost your online presence and connect with your audience effectively.
Absolutely! I assist with order processing, refunds, returns, and customer exchanges to ensure a smooth and positive shopping experience for your clients.
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TESTIMONIALS
What say peoples about us
"Mary is a lifesaver! Her customer service skills are top-notch, and she’s incredibly reliable."
Livia Sommer
Contact Us
Feel free to write
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Get in touch with us
Whether you have questions about our services, want to discuss a project, or simply need assistance, we're here to help. Feel free to get in touch via phone, email, or by filling out the contact form below.
Call or email for free estimate
ademary1073@gmail.com
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